Last updated: August 9, 2026
Contact hello@namjoo.shop before sending anything. Include your order number, the item, the reason, and photographs for damage or errors. Approved returns must be sent to the destination-specific return address supplied in the return authorization using the instructions we provide; do not send returns to a carrier or manufacturer address shown on the parcel.
If mandatory law gives you a cooling-off right, you may exercise it within the required period. For consumers in the United Kingdom and European Union, this is generally 14 days from receiving the goods, followed by a further 14 days to send them back. Notify us clearly before the first period expires.
Handle products only as needed to inspect them. A lawful deduction may be made for reduced value caused by unnecessary handling. Statutory change-of-mind rights may not apply to goods that deteriorate or expire rapidly, clearly personalized goods, or sealed goods that are not suitable for return for health or hygiene reasons after unsealing. This can include opened cosmetics or certain food products where the legal exception applies. These exceptions do not remove rights for faulty, damaged, misdescribed, or incorrectly supplied goods.
For a valid change-of-mind return, you are responsible for the direct return cost when the law permits and we informed you before purchase. We pay or reimburse reasonable return costs for faulty, damaged, misdescribed, or incorrectly supplied goods when required by law. Use a trackable service and keep proof of postage.
We issue an approved refund to the original payment method. Where UK or EU cancellation rights apply, we refund within the legally required period after receiving the goods or acceptable proof of return, and include the least expensive standard outbound delivery charge where required. Faster or premium delivery upgrades are not refundable unless the law requires otherwise. Banks and payment providers may need additional processing time.
Contact us before refusing delivery. Where lawful, carrier return charges, import charges, or loss caused by an unclaimed or incorrectly addressed parcel may be deducted from the refund. Mandatory consumer rights remain unaffected.
Availability cannot be guaranteed. We may handle an exchange as a return and a new order so that price, stock, shipping, and payment records remain accurate.